Talk to the team

Get in touch.

Pick the right team so your request reaches the right people and gets resolved faster. We respond within 24–48 hours on business days.

Support

General questions, help with systems, setup and exchange connections.

Billing & subscriptions

Plans, payments, refunds and billing questions.

Legal

Terms, compliance, partnership and media inquiries.

Privacy & data

GDPR, personal data handling, deletion requests (DPO).

Abuse & reports

Report a violation, fraud, or misuse of the service.

Response time

We respond within 24–48 hours on business days (Mon–Fri). During peak periods it may take a little longer.

Company details

TalixTrade is software for crypto trading automation. We are not a broker, exchange, or financial advisor, and we never hold your funds.

Operated by Individual Entrepreneur Anton Shchur, Ukraine.

Security & anti-scam

TalixTrade is non-custodial — we can never move your funds. To stay safe, remember:

We never ask for your seed phrase, wallet private keys, or account password.
We never ask for an API key that has withdrawal permission enabled — TalixTrade cannot withdraw your funds.
We never message you first to request payment, “verification”, or access to your exchange.
Our only official Telegram is @TalixTradeBot, and our only official domain is talixtrade.com. Anything else is a scam.

Check the FAQ first

Many questions are already answered in our FAQ and Legal Center.