This page explains how disputes between you and Anton Shchur ("TalixTrade", "we", "us") are handled. It works together with our Terms of Service. This is a draft and has not yet been reviewed by legal counsel.
A quick reminder of what TalixTrade is: it is trading software (a bot builder, Smart Trade, signals, backtesting, paper mode, and AI tools such as AI Builder, Risk Manager, Optimizer, Assistant, and Auto-Hedge). TalixTrade is not an exchange, bank, broker, custodian, or financial advisor. We never hold your funds, never accept deposits, and never withdraw from your exchange account — we connect only through an API key with the withdrawal permission disabled. This matters for disputes, because the money itself always stays on your own exchange (Binance, Bybit, or OKX).
1. Talk to us first (informal resolution)
Most issues can be solved quickly without any formal process. Before starting mediation, arbitration, or going to court, you agree to first contact us by email at [email protected] and describe the problem.
Please include:
- your account email,
- a clear description of what happened,
- the outcome you are looking for.
We will work with you in good faith to resolve the issue. Both sides agree to a 30-day informal resolution period that starts when we receive your message. You may move to the next step only after these 30 days have passed without a resolution (or earlier if we both agree in writing that the matter cannot be resolved informally).
This step is required for both you and us — neither side should begin a formal proceeding before trying this first.
2. Mediation
If the 30-day informal period ends without agreement, either side may propose mediation before moving to arbitration. Mediation is a voluntary, confidential process where a neutral third party helps both sides reach a settlement. It is not binding — no one is forced to settle.
If both sides agree to mediate, we suggest using the online mediation services of the WIPO Arbitration and Mediation Center (described below). The costs of the mediator are normally shared equally unless we agree otherwise. Mediation is optional; if either side declines, the dispute can proceed to arbitration.
3. Arbitration
If the dispute is still not resolved after the informal period (and any attempted mediation), it will be settled by binding arbitration administered online by the WIPO Arbitration and Mediation Center under its Arbitration Rules.
Key points:
- The arbitration is conducted online wherever the rules and technology allow, so neither side needs to travel.
- There will be one arbitrator, unless both sides agree to more.
- The language of the arbitration is English (Russian-language documents may be submitted with a translation).
- The arbitrator applies the laws of Ukraine (see Governing Law below).
- The arbitrator's decision is final and binding and may be entered as a judgment in any court with proper jurisdiction.
Arbitration is private and usually faster and less formal than court. Nothing here prevents either side from asking a court for urgent interim relief (for example, to stop ongoing harm) while arbitration is pending.
4. Court jurisdiction
- Users located in Ukraine: you and we may bring disputes before the competent courts of Ukraine, in line with Ukrainian law. The informal-resolution step in Section 1 still applies first.
- International users (outside Ukraine): disputes are resolved by online arbitration as described in Section 3, rather than in local courts, to the extent permitted by the law that applies to you.
In all cases, courts may still be used for: enforcing an arbitration award, requesting urgent interim or protective measures, or for any small-claims-type matter that local mandatory law keeps within the courts.
5. Class action waiver
Where the law allows it, disputes will be handled only on an individual basis. This means:
- you and we each agree to bring claims only in your or our own individual capacity,
- not as a plaintiff or class member in any class, collective, or representative action,
- and the arbitrator may not combine more than one person's claims into a single proceeding without everyone's consent.
If the law that applies to you does not permit this waiver — for example, certain consumer-protection rules — then this Section does not apply to you, and your rights under that mandatory law are not affected.
6. Governing law
These dispute-resolution terms and any dispute between you and us are governed by the laws of Ukraine, without regard to conflict-of-law rules. If you are a consumer, this does not take away mandatory protections you are entitled to under the law of the country where you live.
7. Time limit for bringing a claim (limitations period)
Any claim or dispute relating to TalixTrade or these terms must be started within one (1) year from the date the event giving rise to the claim first occurred. If a claim is not started within that year, it is permanently barred — to the extent allowed by applicable law. Some jurisdictions do not allow shortening this period; if that is your case, the shortest period permitted by your local law applies instead.
8. Force majeure
We are not responsible for failure or delay in providing the TalixTrade software when it is caused by events beyond our reasonable control. These include, for example:
- war, armed conflict, invasion, or civil unrest,
- natural disasters, fires, floods, storms, or pandemics,
- government actions, sanctions, new laws, or regulatory orders,
- failures, outages, downtime, rate-limits, or policy changes of third-party exchanges (Binance, Bybit, OKX) or other sub-processors,
- internet, hosting, power, or telecommunications failures.
Because your funds stay on your own exchange and we never hold them, an exchange outage or exchange-side error is outside our control. If a force majeure event continues for a long time, either side may pause performance for the duration of the event without being in breach.
9. Severability
If any part of these dispute-resolution terms is found to be invalid or unenforceable, that part will be limited or removed to the smallest extent necessary, and the rest of the terms stay in full force. If the class action waiver in Section 5 is found unenforceable for a particular claim, that specific claim may proceed in court, but the rest of this page still applies to all other claims.
10. Contact
For any dispute, question, or notice under this page, contact us at:
- Email: [email protected]
- Operator: Anton Shchur, Individual Entrepreneur (FOP), Ukraine
- Registry: 2011600000000040678
- Address: Dnipro, Dnipropetrovsk Oblast, Ukraine
See also our Terms of Service and Privacy Policy.