This Refund Policy explains when and how you can get your money back for a TalixTrade subscription. It is part of our Terms of Service and works together with our Privacy Policy. Please read it before you pay.

TalixTrade is trading-bot software. It is not an exchange, bank, broker, custodian, or financial advisor. We never hold your funds, never accept deposits, and never withdraw from your exchange account. Any money you make or lose from trading happens on your own exchange account (Binance, Bybit, or OKX), not with us. This policy covers only the subscription fees you pay us for access to the software.

Who We Are

TalixTrade is operated by Anton Shchur, an Individual Entrepreneur (FOP) registered in Ukraine under the 3rd-group simplified tax system.

Registration details: provided in payment documents or on request
Address: Dnipro, Dnipropetrovsk Oblast, Ukraine
Contact email: [email protected]

Our Plans and Pricing

Free trial: 30 days, no payment required.
Pro: $49 per month.
Elite: $99 per month.

Today, you pay through a one-time crypto invoice using NOWPayments. You can pay in major cryptocurrencies (USDT, USDC, BTC, ETH and other supported assets). Each payment grants a fixed 30-day access period.

14-Day Money-Back Guarantee

You can request a full refund within 14 days of your payment, as long as you have not used Live Trading during that time.

"Live Trading" means running any bot, Smart Trade order, or automated strategy against a real, connected exchange account using real funds. If you have started even one live session, the 14-day money-back guarantee no longer applies.

Paper Mode does not count as Live Trading. You can test bots, backtest strategies, and explore the platform in Paper Mode (simulated trading with no real funds) and still qualify for a refund. The same applies to using the AI Builder, AI Risk Manager, AI Optimizer, AI Assistant, signals, and backtesting tools, as long as none of them places a real live order.

To qualify:

Your request must reach us within 14 calendar days of the payment date.
You must not have placed any live order or run any live strategy on a real exchange account.

Renewals

Because crypto payments cannot be charged automatically, there is no automatic renewal today. When your 30-day access period is about to end, we send you a reminder. To keep your access, you choose to pay a new one-time invoice. Renewal is always a manual action you take yourself.

The 14-day money-back guarantee applies to a renewal payment on the same terms: you can request a refund within 14 days of that renewal payment, provided you have not used Live Trading during that period.

What Is Not Refundable

The following are not eligible for a refund:

Trading losses. Any losses, gains, or fees from trades executed on your exchange account are entirely your responsibility. They have nothing to do with your subscription fee, and we cannot refund them.
Used live sessions. If you have run Live Trading during the access period, the subscription fee for that period is non-refundable.
Payments outside the 14-day window. Once 14 calendar days have passed since your payment, that payment is non-refundable.
Crypto network fees. Blockchain network fees and any processing fees charged by NOWPayments are not part of your subscription fee, and we cannot recover or refund them.

How to Request a Refund

Email us at [email protected] and include:

The email address on your TalixTrade account.
The plan you paid for (Pro or Elite).
The payment date and, if you have it, the transaction hash or invoice ID from NOWPayments.
A short note confirming you have not used Live Trading (if you are claiming the 14-day money-back guarantee).
The crypto wallet address and network where you would like to receive the refund.

We review each request and reply by email. For eligible refunds, we process payment within 5-10 business days after we confirm the details. Because refunds are sent in crypto, the network fee for the refund transaction may be deducted from the amount, and the final value depends on the network you choose.

EU Consumer Rights (Right of Withdrawal)

If you are a consumer in the European Union, you generally have a 14-day right to withdraw from a digital service contract.

For digital services, this right can end early only if you give your prior express consent to begin the service immediately and acknowledge that you thereby lose your withdrawal right. At checkout we ask you to give that consent and acknowledgement, and we confirm it to you by email. Until you do, or for any period before performance begins, the full 14-day right applies and we refund the full amount paid, without deducting network fees. As a business choice we also treat starting Live Trading within the 14 days as the point you lose the right, which is more generous to you than the statutory test.

This policy is meant to meet or exceed your statutory rights. Nothing here removes any consumer protection you have under the law that applies to you. If your local law gives you stronger rights, those rights apply.

Disputed Charges and Chargebacks

If you believe a charge is wrong, please contact us first at [email protected] — this is usually faster than a formal dispute, and we want to fix genuine problems quickly and fairly.

Note that crypto payments cannot be reversed or charged back once confirmed on-chain, so contacting us first is the only way to resolve a billing issue. We will not penalise you for raising a genuine billing concern. We may suspend or close an account only where we identify fraud or abuse — not for the act of raising a good-faith dispute.

Changes to This Policy

We may update this Refund Policy from time to time. When we make a material change, we will update the "Last updated" date above and, where appropriate, notify you. The version that applied when you made a payment governs that payment.

Contact

Questions about a refund? Email us at [email protected].

This policy is governed by the laws of Ukraine.